DELIVERY & RETURNS
Postage, locations, timeframes and more
This document sets out the Terms & Conditions of purchasing from Thursdays.co.za and is applicable to South African customers only. For Terms and Conditions for international customers, please contact firstname.lastname@example.org.
Thursdays reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from a Thursdays Stockist. Items purchased from a Thursdays Stockist are bound under that retailer’s Returns and Exchanges Policy. Thursdays cannot be held accountable, or provide refunds or exchanges, for purchases made outside of Thursdays.co.za. For further information on these specific returns policies contact email@example.com.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Thursdays Customer Service Representative on +27 84 807 6990.
FREE POSTAGE within South Africa for orders over R1000.
Orders under R1000 will incur a R65 shipping fee.
Thursdays.co.za delivers only within South Africa. For international deliveries please email firstname.lastname@example.org.
Please Note: We do not deliver to PO Boxes as our shipping provider requires a signature upon receipt.
All goods purchased on Thursdays.co.za will receive a tracking number sent upon dispatch to the order email address; and be delivered within 2-4 working days.
Please note, rural areas may add an additional day to delivery time frames. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Please provide an address where you will be located during office hours as we require a signature upon receipt. If a work address is provided, we requires the business and receivers’ names. Should no one be present at delivery to sign for your parcel, a card will be left and the parcel taken to your local post office or freight depot. Once an order has been dispatched, Thursdays is unable to amend delivery location or redirect parcel.
Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under the South African Consumer Law.
Return or Exchange Requirements
Thursdays is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Thursdays.co.za, you are entitled to an exchange or refund within 31 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
- Returns Form enclosed in returns package
Enclosed in your original order.
Postage of Exchange or Refund
Thursdays will arrange a courier to collect the product in the event of an exchange or refund. A charge of R120 will be applied for this, which will be deducted from the refund amount. The customer has the right to arrange their own courier service for the exchange or refund if they would like to avoid this cost.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Thursdays representative.
Please direct all return or exchange packages to:
Thursdays Website Returns
14 Festival Court, 7 Pinewood Road, Rondebosch, Cape Town, 7700
Attention: Shona Macdonald
Refunds will be processed in the method as the original payment within 5 business days of Thursdays receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Thursdays cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Thursdays offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Thursdays Representative. Should a refund be requested for the exchanged item, Thursdays is happy to process a refund, should it meet the Returns Policy requirements.
Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to Thursdays, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment. Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.